About this job
Technical Sales & Customer Success Manager (m/f/d) – B2B
Join us as a Technical Sales & Customer Success Manager (m/f/d) in our Customer Success team on a shared journey that matters!
You’ll play a key role in bridging our Ridepooling product solutions with our valued licensing customers. Working closely with the Director of Customer Success and departments like Marketing,
Product, and Business Development, you’ll ensure our solutions meet market needs and exceed customer expectations. Be come part of a team that’s shaping the future of mobility!
What you will do
- Serve as the primary link between our product development teams and customers to bridge the gap effectively.
- Research and evaluate market needs and industry trends to provide valuable insights and feedback to the team.
- Assist in the sales and customer management process to ensure smooth and efficient operations .
- Ensure customer success by guiding our customers in using our software solutions to achieve their goals.
- Develop and maintain manuals, FAQs, and other content to support customer needs.
- Conduct training and onboarding sessions to help customers get started and maximize their use of our products.
- Deliver detailed product demonstrations to potential clients, showcasing features and benefits of our solutions.
- Closely collaborate with Marketing, Product, and Business Development stakeholders to align efforts and achieve common goals.
What will help you to fulfill your role
- You have a proven track record in a customer success or technical sales role, preferably within the SaaS mobility industry
- You have a deep understanding of SaaS products and the capability to explain technical concepts to non-technical stakeholders.
- You are a good communicator and can present complex information clearly and persuasively.
- You have a strong focus on understanding and addressing customer needs , with a commitment to delivering outstanding service.
- You thrive in a fast-paced, dynamic environment, particularly in building up our tech sales team and exploring new opportunities.
- You are organized with a structured approach to managing multiple tasks and deadlines efficiently.
- Experience in mobility and/or product development is a plus.
- You speak German and English fluently.
We encourage you to apply even if your profile does not meet all the requirements for the role since we are looking for a diverse range of experiences, skills, and interests. We are certain
that there will be something for everyone because we are working on such a variety of tasks and embrace individual growth at MOIA.
In case you have questions regarding your application, you can approach the recruiter Ben or the hiring manager Hans directly.
Our benefits in a nutshell
- Competitive salary (including bonus)
- Hybrid work setup: work from home or one of our offices – you and your team decide how often to meet, blending flexibility with collaboration!
- Flexible working hours and possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)
- Budget and monthly expense allowance for home office setup
- Possibility of remote work from outside of Germany for up to 6 weeks per year from over 40 different countries – Connect work & travel!
- Public transport ticket (fully subsidized) for commuting and traveling throughout Germany and discount on MOIA rides
- Subsidized fitness club membership or bike leasing
- Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes
- Mental health support, 1:1 sessions with external professionals and mental unload workshops
- 30 vacation days, sabbatical and unpaid leave option
- Relocation support with service provider (visa, administration, etc.)
- Dog-friendly offices (at our Hamburg location)
For student & internship positions, we have an adjusted set of benefits. You can find them here.
Be who you are!
We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race,
sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included.
In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring
process by ensuring a diverse hiring panel.
To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details that are unrelated to your qualifications and suitability for
the role.
Our Future Work model
Since we love to collaborate, it is clear to us that we don’t want to become a fully remote company, but we also don’t need to spend every day of the week in the office to do a great job.
Our current hybrid work approach focuses on adapting to different needs, including increased flexibility that works best for the teams and the individuals with as much self-determination as
possible.
Get more insights on how we work on our blog to find out more about our hiring process or follow us on Instagram for a look inside MOIA.
Who we are
At MOIA GmbH , o ur team of more than 350 employees develops the technical products for our on-demand ridepooling service in the form of an end-to-end integrated product, from hub, fleet,
and driver management to passenger and B2B solutions. At the same time, we want to make the vision of an autonomously driving mobility service a reality and plan to bring the first
autonomous MOIA ridepooling vehicle to the streets by 2025.
At our offices in Berlin and Hamburg, international teams of developers, engineers, designers, and strategists work on a shared mission. As a tech company, more than half of our employees
are developers. We pursue value-driven development based on our product values of comfort, reliability, safety, and privacy.
We aspire to be a leading company in the fields of rethinking mobility and improving urban transportation by making it more relaxed, more affordable and an entirely positive experience for
everyone.
MOIA gets things moving. On a shared journey – towards an easier, smarter, and more meaningful future.