Strategy and Operations Program Manager (Connectivity)

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in
2009, people from all over the world have booked more than 150 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts
and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.

Team mission

For our Travelers: offer the world’s most comprehensive selection of activities, and guarantee an unforgettable and seamless experience.

For our Suppliers and Connectivity Partners: create the best platform that simplifies every aspect of their digital growth journey, and builds strong
win-win relationships.

The role:

We’re looking for a Strategy and Operations Program Manager, focusing on Connectivity topics. This is a full-time role, reporting to our Global Connectivity Team Manager.

Your targets (not exhaustive): API performance (e.g. error rate), technology adoption (e.g. Supplier Registration over API), Business & Engagement topics (e.g. revenue from new
activities, and response rate). It’s expected to be at least three days per week in our Berlin office.

You will:

• [30% of time] Manage and refine GetYourGuide’s connectivity partner program [ link ], e.g. defining metrics, scoring, and rewards criteria; creating long term
  strategy to maximize program success; developing partner assets; and leveraging Connectivity Partners to deliver against Team / Company OKRs
• [30% of time] Define and execute initiatives with connectivity partners to scale GetYourGuide’s selection (i.e. # of activities offered), e.g. implementing joint
  marketing campaigns, identifying new opportunities to acquire activities from existing partners
• [10% of time] Manage internal and external communication, e.g. new feature releases and existing feature adoptions to Connectivity Partners, updates on Connectivity
  topics to internal stakeholders (e.g. sales teams)
• [20% of time] Conduct analyses and build dashboards, e.g. Connectivity Partner Program dashboards to track defined metrics for a given program year, Error Rates
  Dashboards to track error rates across top offenders
• [10% of time] Setting up and keeping all related documentation up to date as a core pillar of the team’s scalability, e.g. Supported Systems Page, Internal
  Documentations

Who you are

• You have 3+ years of experience in management consulting or 5+ years of experience in Operations, Strategy or Marketing in a high performance environment, ideally in a marketplace or
  SaaS company
• You are a self-starter with excellent commercial acumen, nothing holds you back from executing on a project with a test and learn mindset
• You are analytical and excel at breaking down complex problems into clear and actionable milestones
• You are not intimidated by data, and use it to facilitate your work using tools such as Excel, Looker, Power BI
• You are able to proactively deal with high ambiguity, and don’t need to be told what to do, and how to do it
• You excel at managing cross-team projects and getting multiple stakeholders on the same page, creating engagement and efficient processes.
• You have a good understanding of the Online Travel Agency landscape and the importance of connectivity is a plus.
• You have an affinity for technology and proven experience with API’s is a plus.
• You have excellent communication and presentation skills
• You speak and write English fluently (additional languages are always a plus!)

How we set you up for success:

• Invest in your development with an annual personal growth budget
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more…

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you
to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any
further questions, please do not hesitate to contact us via jobs@getyourguide.com.

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.
Please refrain from including your picture and age with the application.

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or
sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to
jobs@getyourguide.com. Stay vigilant and protect yourself from recruitment scams.

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