Manager- IT Service Delivery (All Genders)

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We are seeking for a Manager- IT Service Delivery (All Genders) to join our IT Service Delivery team on our journey, consistently to deliver exceptional
experiences.

The IT Service Delivery Germany Team is the face of IT for our Berlin-based Heroes, providing end-user support and acting as the first local point of contact at our Hero Campus. The
team, consisting of Junior and Senior System Administrators, operates from our IT Service Desk and supports users remotely via JIRA tickets and Slack. Our mission is to provide
excellent services, enabling seamless work with IT devices across various locations. The long-term goal is to ensure high-quality IT support, efficient hardware and software
management, and continuous improvement in user satisfaction.

Your mission:

• Lead and manage a team of junior and senior system administrators, enabling a collaborative and high-performance culture.
• Oversee end-user support activities, ensuring timely and effective resolution of IT issues.
• Maintain high standards of customer service and satisfaction.
• Lead and manage large-scale IT projects, including hardware/software rollouts and system upgrades.
• Manage/Oversee budgeting, hardware procurement, inventory, and lifecycle efficiently.
• Develop and implement IT policies, procedures, and best practices.
• Monitor and analyse service metrics, identifying trends and areas for improvement.
• Communicate and collaborate effectively with stakeholders, managing dependencies and expectations.
• Manage relationships with external vendors for quality and cost-effective solutions.

Your Heroic skills:

• Proven leadership experience in managing IT teams and large-scale projects.
• Knowledge in IT infrastructure management and endpoint solutions.
• Strong problem-solving abilities and excellent communication skills.
• Proficiency in handling various IT services such as onboarding/offboarding, software installation, access management, and troubleshooting (L1/L2).
• Ability to effectively communicate with various stakeholders and manage dependencies.
• Experience in managing hardware procurement, inventory, and lifecycle management.

Nice to have:

• Experience in fast-paced industries like tech, e-commerce, or food delivery.
• Familiarity with using ticketing systems such as JIRA.
• Knowledge of managing IT services in a global context.
• Bachelor’s Degree in IT, CS or a related field + ITIL Certification is a plus.

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered
by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take
action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

Who We Are: As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+
countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our
ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring —
therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or
disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We’re as interested in your character as we
are in your talent.

What’s in it for you:

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident
  Insurance, Corporate Pension Plan
• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate
  Discounts

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with
hiring — therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age,
marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We’re as interested in your
character as we are in your talent.

Find out more about Delivery Hero

We operate in over 70+ countries across Asia, Europe, Latin America, the Middle East and Africa and are also pioneering quick commerce, the next generation of e-commerce.

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