IT Vendor Manager (m/f/x)

Job Description

• Develop, establis and ensure a dedicated, specialist management of our internal and external IT service providers (vendor management)
• Define control-relevant KPIs in the area of responsibility independently and ensure communication with internal and external IT service providers
• Ensure the monitoring of KPIs relevant to management and deriving preventive and countermeasures in the event of target failures as well as tracking over- and underperformance
• Act as the communication and escalation interface and carry out operational quality support for all IT services as well as develop and carry out performance dialogues with internal and
  external IT service providers.

Qualifications

• Completed studies in (business) informatics or economics with a focus on informatics or comparable training with relevant professional experience
• Experience in managing service providers, ideally also for complex IT services, e.g. in the cloud environment, incl. escalation management 
• Extensive knowledge of project and process management tools and methods
• Professional experience in IT service management, IT provider management or comparable function with experience in dealing with IT outsourcing contracts
• Experience in managing projects related to key performance indicators and processes, from analysis to realization or implementation
• Strategic, structured way of working as well as negotiating skills and a high degree of assertiveness
• IT affinity with strong consulting and problem-solving skills as well as analytical and business understanding
• Good knowledge of German and English, both written and spoken

Additional Information

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
• Enjoy an office in a great location in the middle of Munich or Berlin Mitte, a vibrant district surrounded by an exciting array of restaurants, cafés and convenient amenities
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget 
• Learn and experience German culture first hand by joining our free German language classes
• (International) relocation support
• Enjoy your free time with 30 paid vacation days and take the opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 25% for the ‘Deutschland Jobticket’
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital’s PRIME+ Broker