Serrala is a global player in the financial software industry with nearly four decades of experience in empowering businesses to optimize their financial operations. Our core strength lies in
our solutions that are designed to make financial processes easier, more efficient, and smarter.
With a substantial client base of over 2,500 clients in over 70 countries worldwide, we have earned the trust of a diverse global community that trusts our innovation.

If you’re curious to dive deeper and explore the work we do, we encourage you to take the next step by applying for a position with us!

About the role:

• Client Onboarding: Lead the end-to-end onboarding process for new clients, ensuring timely and successful implementation of our cloud financial solutions.
• Project Management: Develop and manage project plans, timelines, and deliverables to ensure smooth onboarding experiences.

• Client Training: Conduct training sessions and workshops to educate clients on the features and benefits of our solutions.
• Customer Support: Serve as the primary point of contact for new clients during the onboarding phase, addressing any questions or concerns they may have.
• Collaboration: Work closely with sales, product, and support teams to ensure a cohesive and coordinated onboarding experience.
• Process Improvement: Continuously evaluate and improve onboarding processes to enhance client satisfaction and efficiency.
• Documentation: Create and maintain comprehensive onboarding documentation and resources for clients.

What makes you excel in this position:

• Bachelor’s degree in Business, Finance, Information Technology, or a related field.
• Experience (3+ years) in customer facing roles, such as support or consulting, with a focus on cloud-based solutions.

• Proven track record in designing and implementing large-scale, distributed cloud systems.
• Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and associated technologies.

• Knowledge of Accounts Payable, Cash Application, Collections and/or Payments processes
• Excellent communication skills, with the ability to influence and drive consensus across teams.

Why us?
What unites us as Serralians across all borders is our passion for future-oriented software solutions and our shared values which are the foundation of our strong corporate culture and our
innovative drive. At Serrala, our global teams are eager to evolve, advance, and innovate. We continuously improve the way we work with professional development at the core of what we do. With
modern and flexible work environments, global and regional events, and a strong fostering of team spirit, we believe that together we can accomplish any challenge and move any mountain.

[EEO Statement]
We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national
origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or
local laws.

 
[To all recruitment agencies]
Serrala does not accept agency resumes. Please do not forward resumes to our job’s alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related
to unsolicited resumes.

We Are Serrala. We have grown from a small family-owned business into an ambitious, global FinTech with 30+ years of experience. We are hungry to evolve, reinvent ourselves and
grow – standing still is not an option.

We Are Serralians. A diverse team of 700 + techies, finance and payment experts, creatives and business administrators in 15+ offices around the globe. We see ourselves as a
global family that stays connected despite physical distance and celebrates the idea of community. #WeArePassionate #WeAreEmpowering #WeAreEnterprising #WeAreReliable