Yamaha is the world’s biggest manufacturer of musical instruments and one of the leading producers of audio equipment for home entertainment and professional use. Our European headquarters are
located in Rellingen (northwest of Hamburg). We have approximately 800 dedicated employees working in our offices across Europe including Germany, France, Italy, Spain, Scandinavia, and the UK,
who operate local and international sales and marketing activities.

Manager (m/f/x) D2C Operations

Your role:
As the Manager D2C Operations, you will play a critical role in aligning Yamaha’s Direct-to-Consumer (D2C) marketing and services strategy with the business objectives of the YME Sales Business
Unit, YME BCX, and YCJ. You will be responsible for driving D2C revenue growth, profitability, and ensuring the smooth integration of D2C operations into Yamaha’s global standards. This will
involve collaborating with senior management, influencing business units, and executing marketing campaigns that enhance customer lifetime value (LTV).

Your duties:

• Implementing a Pan-European D2C marketing and services action plan, in collaboration with cross-functional teams
• Leading the D2C Operations Division, ensuring operational excellence and adherence to Yamaha’s procedures
• Participating in global and regional strategy discussions, shaping the D2C team structure, and fostering a performance-driven culture
• Overseeing revenue forecasting, operational expenditure management, and reporting to senior leadership
• Representing Yamaha at internal and external events, including market and dealer visits
• Ensuring brand, legal, and operational compliance, especially concerning competition and cartel laws

Your profile:

• Extensive senior-level experience in managing teams and operations, ideally within a D2C or e-commerce environment
• A proven track record of developing and executing successful business strategies, with a focus on growth, profitability, and customer engagement
• A deep understanding of digital marketing, customer engagement strategies, and campaign management
• Strong sales acumen with experience driving revenue and aligning with gross profit and sales plans
• Exceptional financial planning and analytical skills, with a data-driven approach to decision-making
• Outstanding communication skills to influence stakeholders and ensure effective execution of business and marketing plans
• Experience working in Pan-European or global settings, with the ability to adapt and influence strategy across diverse regions

We offer:

• An internationally active company that is characterized by sustainable action for the environment, customers and employees
• A competitive, attractive product range
• An international, committed team with a strong team spirit
• Work-life balance through a 38.5-hour week, our flextime model and the option of mobile working
• 30 days of paid leave per year
• Fair remuneration based on collective agreements including Christmas and holiday bonuses plus performance-related bonuses
• Possibility of a company pension scheme
• Subsidy for public transport
• Individual training opportunities

If you’re ready to drive innovation and operational excellence, this role offers an exciting opportunity to shape the future of Yamaha’s D2C operations and make a significant impact on the
company’s growth trajectory.

If you are interested in this position, please submit your application including your earliest possible start date and salary expectations via our online application form